Everything you need to know about fixing a paper jam in your printer.

Everything you need to know about fixing a paper jam in your printer.


Paper jams are pretty much every printer-user’s worst nightmare. But they’re also largely inevitable. We’ve put together this guide to help you through the trials and tribulations of printer jams, along with some best practice tips to help you avoid them in the first place.

One thing to remember as you go: We’ve written this guide to apply to most modern printers, though you may have to make slight adjustments depending on the make and model you’re working with.

 

If the paper is stuck in the loading tray…

If possible, work the top piece of paper free and see if the problem is solved. You can do that by pressing the ‘Resume’ button and watching to see whether the carriage moves freely.

If it can’t, continue to remove additional pieces of paper, starting in the middle, then run another test using the ‘Resume’ button. If it’s still stuck you might need to move to the rear of the printer….

 

If the paper is stuck at the back…

 

When you can’t get to the paper jam from the loading tray it usually needs to be removed via either a rear access door or a two-sided printing accessory (depending on what type of printer you have):

Rear access door:

  1. Check the panel for a button or tab, and unlock or release it to remove the panel.
  2. Carefully remove the jammed pieces of paper.
  3. Check for scraps of ripped paper that may hinder the movement of the carriage.
  4. Put the panel back on and make sure it’s secure.

Two-sided printing accessory:

  1. To remove the module, you’ll need to press both release buttons at the same time.
  2. Once you have access, carefully remove the jammed pieces of paper.
  3. Check for scraps of ripped paper that may hinder the movement of the carriage.
  4. Put the module back into place and snap it back into its secured position.
  1. Run a test to see whether the jam is cleared using the ‘Resume’ button.
  2. If the carriage is still not able to move freely, press the button on top of the module to open the door.
  3. Carefully remove the jammed pieces of paper, along with any scraps of ripped paper that may still remain.
  4. Close the rear module door.

If none of the above has enabled you to remove the paper, you may have to move on to the last resort…

 

The last resort.

 

You’ll notice that none of the sections above have suggested pulling stuck paper out from under the front cover of the printer. This is because doing so can sometimes cause damage to a printer. But if none of the above has worked you may want to attempt to remove the paper from under the front cover, being sure to work carefully and slowly.

If you’re working with a laser printer, you may struggle to get full access to the paper. This problem can be resolved by removing the toner cartridge.

 

If the printing cartridge is still sticking…

 

Once the paper is removed, the printer cartridge may persist in sticking. Here’s what you do:

  1. Unplug the printer entirely.
  2. As you do so keep an eye on the carriage to see whether it moves all the way to the right-hand side, completely out of sight.
  3. If it does, the problem is solved. If it doesn’t, don’t force it but instead carefully remove the ink cartridge(s).
  4. Remove any paper from the loading tray and, depending on your printer type, remove the two-sided printing accessory or the rear access door.
  5. Using your fingers, carefully rotate the rollers towards the top of the printer for three full rotations.
  6. Replace the two-sided printing accessory or rear access door, as well as the ink cartridges and paper.
  7. Plug the printer back in and turn it on to see whether the problem is fixed.

If, after all of the above, your printer is still saying there is a paper jam, then it could be an issue with the hardware. At that point you may want to consult a professional about the cost of repairing the printer versus buying a new one.

 

Five tips for avoiding printer jams:

 

  1. Never overfill your printer’s paper tray.
  2. Make sure your slider is properly positioned to accommodate the size and type of paper you’re using.
  3. Folded, labeled, and specialty paper is more likely to cause jams because of irregular dimensions. Consult your printer’s user guide to check it accepts the type of paper you’re using.
  4. Don’t mix paper sizes for multiple page documents.
  5. Always make sure your paper is sitting properly within the paper slot or tray.

+ There are no comments

Add yours